Frequently Asked Questions

General Questions

Lessons

Rentals

Repair

School Services

Print Music

General Questions

  • Q: What are your hours?

    A: Brass Bell provides convenient hours for all schedules as listed below.
    *Note: Special/limited hours may be may to accommodate inclement weather and/or holidays

    Sun: 12 – 6
    Mon-Thurs: 10 – 9
    Fri-Sat: 10 – 6

     

  • Q: Where is Brass Bell Music located?

    A: We are proud to serve you from our single family-owned location at:

    210 Silver Spring Drive
    Milwaukee, WI 53217

     

  • Q: What is your return policy?

    A: 7 days after purchase you will receive a full refund. 30 days after purchase you will receive in-store credit.
    We cannot accept returns on most print items, due to legal copyright restrictions. (For more information see Print section)
    We cannot accept returns or exchanges on used/opened merchandise such as reeds, rosin, microphones, software, harmonicas, clearance items, or special orders.
    A 10% restocking fee will be applied to any electronic returns.

  • Q: Do you offer teacher/student/military discounts?

    A: Yes we do! With a valid ID, Teachers, College Music Students, members of the Military receive a 10% discount on all eligible items. We’ll set you up with a customer account and you’re good to go!

Lessons

Rentals

  • Q: Why do I have to fill out so much personal information?

    A: We want to be certain we can contact you if there are ever any discrepancies in your account or while your instrument may be in for a repair. This information ensures we are able to be as cost efficient and timely in keeping records for our rental program.

  • Q: Does all of my rental payment go towards the instrument purchase?

    A: MOST of the payment does. Everything except the monthly repair protection fee goes towards your rental credit, resulting in instrument purchase if desired.

  • Q: What repairs aren’t covered under the rental contract?

    A: Mouthpieces & strings themselves are not covered in rental repairs. Placement of strings is no charge, but we will ask for payment of the actual strings. Maintenance is covered EXCEPT in cases of negligence or intentional damage. We may also charge for the repair if previous repair work has been attempted by anyone other than Brass Bell Music staff.

Repair

School Services

Print Music

  • Q: Why can’t I return my sheet music?

    A: Due to copyright and licensing laws, we cannot accept sheet music returns.
    However, if you purchase the wrong method book, don’t worry! We will allow you to return (provided it has not been written in) and pick-up the correct book.

  • Q: You don’t have what I’m looking for. Can it be ordered?

    A: We order from all major publishers and many small and foreign publishers. We would be happy to order in whatever you need. If you can’t find a specific song, we may be able to print it for you in-store. Please be aware, all digital prints are not eligible for discounts or returns.

  • Q: My child is participating in WSMA. What advice do you have for me (enough copies, when to order, etc.)?

    A: It's never too early to start looking for WSMA music! November or December is a perfect time to start shopping. As the contest dates get closer (in February and March), we may sell out of many WSMA pieces we have in stock and it may be difficult to order it in time.
    Keep in mind every performer needs an ORIGINAL performance copy and a judge's copy. Photocopies are not allowed, and may get you disqualified.
    Also, have fun! WSMA is a great opportunity to work on fun and challenging repertoire and receive recognition for your hard work!