Brass Bell Policies

Last updated: July 22, 2026

Return Policy

Items may be returned within 7 days for a full refund, or within 30 days for in-store credit. A 10% restocking fee will be applied to all serialize or electronic returns. Print music, special orders, opened software and media, reeds, harmonicas, microphones, masks, CLEARANCE MERCHANDISE, and other used or damaged merchandise ARE NEITHER RETURNABLE NOR EXCHANGEABLE.

In-Store Policies

Our showroom is open Monday through Thursday 10am to 8pm, Friday & Sunday 12pm to 6pm, and Saturday 10am to 4pm.

We also offer curbside pickup and drop off! No appointment necessary, please call us when you arrive at 414-963-1000.

Lesson Cancellation and Rescheduling Policy Highlights

To read our full lesson policy guidebook and FAQ, please see Parent and Student Resources.

• Student Cancellations: Lessons are billed for the month in advance and there are no credits or refunds for missed lessons.
• Teacher Cancellations: Students will either not be charged, or will be credited, for any lessons canceled by the teacher or by Brass Bell Music.
• Reschedules:
• If we have advance notice of a student cancellation (at least 24 hours), we may be able to reschedule up to 1 lesson per month pending teacher approval and availability.
• Reschedules are not guaranteed.
• Same-day cancellations are forfeit.
• Eligible lessons must be rescheduled within 1 month of the canceled lesson, and a rescheduled lesson must be taken or it will be forfeit (there are no reschedules for rescheduled lessons).
• Emergencies: To account for sickness and emergencies, students may be allowed to reschedule up to one late cancellation per quarter (every 3 months).
• Extended Absences and Vacations: Students are required to pay for all missed lessons to keep their time reserved. For planned absences and vacations where ample notice is provided, we may be able to hold your time for up to 2 weeks pending teacher approval. In the event that a student will miss 3 or more weeks of lessons, you must either pay for the missed lessons to keep your time reserved, or give up your lesson time and re-enroll when you are ready to resume. We will do our very best to work with our students’ busy schedules and offer as much flexibility as possible, while also respecting our teachers’ time.
• All regularly scheduled lessons must be paid to keep your lesson time reserved.