Frequently Asked Questions

Monday - Thursday: 10 AM - 6 PM
Friday & Sunday: 12 PM - 6 PM
Saturday: 10 AM - 4 PM

*Note: Special/limited hours may be made to accommodate inclement weather, seasons, and/or holidays.

We are proud to serve you from our single, family-owned location at:

210 W Silver Spring Drive
Glendale, WI 53217

7 days after purchase you will receive a full refund. 30 days after purchase you will receive in-store credit.

We cannot accept returns on most print items, due to legal copyright restrictions (for more information see Print section).

We cannot accept returns or exchanges on used/opened merchandise such as reeds, rosin, microphones, software, harmonicas, clearance items, or special orders.

A 10% restocking fee will be applied to any electronic returns.

Yes we do! With a valid ID, Teachers, College Music Students, members of the Military receive a 10% discount on all eligible items. We’ll set you up with a customer account and you’re good to go!

Yes we do! We have over 1,000 students currently enrolled in lessons with over 50 teachers. All are hosted in our 17 music studios inside the store. We also have a recital hall where masterclasses and student recitals are often hosted. Call us at 414-963-1000, pop in the store and speak to an Education Specialist, or email [email protected] for more information!

No! We have teachers who provide instruction for students of all experience levels, beginner to advanced.

We welcome all ages to participate in our lessons program!

Whenever possible, requests should be communicated in writing either by emailing us at [email protected] or by visiting the Online Student Portal.

Lessons are billed for the month in advance anytime between the 26th and the 31st of the current month. We can set an end date on your lessons at any time, but please notify us prior to the 25th of the month to avoid further charges.

There are no credits or refunds for student absences, but we can usually arrange to reschedule provided we have at least 24 hour's notice of the cancellation. Same day cancellations are forfeit and not eligible for reschedule.

Though we will do our very best to be as flexible as possible in working with our students' busy schedules, we also need to respect our teachers’ time. Please understand that your teacher is setting aside this time to meet with you each week and we want them to be compensated for that time consistently. As an example, a teacher might have 10 students on their schedule over 5 hours; even if only half of their students show up that day, they were still here for the full 5 hours.

Many of our teachers are available to teach online via Zoom or Skype if you can't make it in to the store for a lesson.

We greatly value our teachers and want to make sure they have a consistent schedule each week. Students enrolling in lessons with Brass Bell should be committed to attending their weekly lessons and understand that their teacher is setting aside that time in their schedule to meet with them.

To keep your lesson time reserved, you must pay for any missed lessons. We may be able to hold your spot for up to 2 weeks pending teacher approval, but if you’re anticipating an absence of 3 or more weeks we would encourage you to to consider taking a break and re-enrolling when you’re ready to resume lessons.

We communicate all schedule changes via email! Make sure to add [email protected] to your contacts so you don't miss anything. If your teacher needs to cancel lessons on short notice for any reason, we will call or text you.

Brass Bell Music hosts several student recitals per year and many teachers host their own studio recitals as well. Brass Bell Music strongly believes that performing for a live audience is an essential part of growing as a musician and all students are strongly encouraged to participate in at least one recital per year. We send out regular emails regarding upcoming recitals, jam sessions, and other performance events.

New students are required to commit to 4 consecutive lessons as we do not feel that a single 30 minute session is enough time to really get to know your instructor or instrument. However our helpful and knowledgeable staff is always on hand if you'd like to drop by the store and get a crash course on any instruments you might be interested in.

We want to be certain we can contact you if there are ever any discrepancies in your account or while your instrument may be in for a repair. This information ensures we are able to be as cost efficient and timely in keeping records for our rental program.

MOST of the payment does. Everything except the monthly repair protection fee goes towards your rental credit, resulting in instrument purchase if desired.

Mouthpieces & strings themselves are not covered in rental repairs. Placement of strings is no charge, but we will ask for payment of the actual strings. Maintenance is covered EXCEPT in cases of negligence or intentional damage. We may also charge for the repair if previous repair work has been attempted by anyone other than Brass Bell Music staff.

If prearranged with our repair department during business hours. However, keep in mind many parts have to be fitted properly so we would advise that you have some experience with the repair before purchasing individual parts.

If the instrument is a rental, however, we strongly recommend having one of our highly skilled technicians do the repair for you, as part of your monthly payment covers most repair work (see Rental section for list of repairs included).

Nope! All estimates are free!

After the repair is finished. All prices quoted are estimates first as the repair may take slightly less or more which would adjust the price.

Generally, no. We often have a quick turnaround time available and will work with you to ensure you will get your instrument back as soon as possible.

However, loaner instruments are available for extreme circumstances - set up exactly like out rentals with a rate starting at $24.24.

Nope! Bring it in – we keep single strings at our front counter. Any of our knowledgeable staff should be able to quickly change it for you for just the price of the string. No extra charge!

It is recommended to service and get your instrument cleaned at least yearly to maintain the playability and keep them free of corrosion, moisture build up, and germs.

Brass Bell does provide pickup and delivery service to the 168+ schools we service.

Due to copyright and licensing laws, we cannot accept sheet music returns.

However, if you purchase the wrong method book, don’t worry! We will allow you to return (provided it has not been written in) and pick-up the correct book.

We order from all major publishers and many small and foreign publishers. We would be happy to order in whatever you need. If you can’t find a specific song, we may be able to print it for you in-store. Please be aware, all digital prints are not eligible for discounts or returns.

It's never too early to start looking for WSMA music! November or December is a perfect time to start shopping. As the contest dates get closer (in February and March), we may sell out of many WSMA pieces we have in stock and it may be difficult to order it in time.

Keep in mind every performer needs an ORIGINAL performance copy and a judge's copy. Photocopies are not allowed, and may get you disqualified.

Also, have fun! WSMA is a great opportunity to work on fun and challenging repertoire and receive recognition for your hard work!